JOB PURPOSE or JOB SUMMARY:

Performs day-to-day administration, configuration, and support of GC America's Salesforce platform across Sales Cloud, Service Cloud, and Marketing Cloud. Maintains data integrity and security and executes platform changes that keep the system aligned with commercial operations across North America.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• User and security administration: provisioning, profiles, permission sets, roles, sharing, and license management.
• Declarative configuration: objects, fields, page layouts, record types, validation rules, and Lightning App Builder.
• Build and maintain Salesforce Flows and approval processes; refactor legacy workflow rules and Process Builder.
• Build and maintain Salesforce reports, dashboards, and list views supporting Sales, Service, Marketing, and Operations.
• Develop Tableau dashboards and perform cross-system data validation between Salesforce and Tableau to identify and resolve reporting discrepancies.
• Service Cloud administration: cases, queues, assignment rules, email-to-case, escalation, and service console.
• Maintain Salesforce–Marketing Cloud data flow, including Marketing Cloud Connect, audience sync, and contact hygiene.
• Data quality: deduplication, Data Loader mass updates, field completeness audits, and remediation.
• Release management: sandbox refreshes, change sets and metadata deployments, and seasonal release readiness.
• Tier 1 and tier 2 user support, new-hire onboarding, end-user training, and platform documentation.
• Salesforce Maps administration and support of the North America territory model.
• Manage AppExchange packages and support integrations with marketing automation, ETL tools, and other connected platforms.
• Uphold the principles and practices of the GQM business management system, including QC Thinking, Kaizen Innovation, and the corporate philosophy of GC no Kokoro.
• Participate in regulatory compliance activities related to the job function, including quality audits, adverse event reporting for company products, and adherence to Good Documentation Practices.
• Perform other duties as may be assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

MINIMUM QUALIFICATIONS:

• Education: Relevant post-secondary education or commensurate professional experience in Salesforce administration or a related technical discipline.
• Experience and/or Training: 3 + years of hands-on Salesforce administration in a production environment supporting Sales Cloud and Service Cloud, including Flow, reports, and Data Loader.
• Licenses/Certificates: Salesforce Certified Administrator (ADM-201).
• Technology/Equipment: Salesforce Lightning Experience, Salesforce Flow, Data Loader, and Microsoft Excel (pivot tables, lookups).

PREFERRED QUALIFICATIONS:

• Education: Bachelor’s degree in information systems, Business, or related field.
• Experience and/or Training: 5 + years of Salesforce administration; hands-on Marketing Cloud experience (Email Studio, Journey Builder, MC Connect); Tableau (Desktop, Server, or Cloud); Salesforce Maps; dental, medical device, or B2B distribution background.
• Licenses/Certificates: Advanced Administrator, Platform App Builder, Service Cloud Consultant, or Marketing Cloud Administrator.
• Technology/Equipment: Apex, Lightning Web Components, SOQL, Git-based version control.

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• What is your salary rate expectation?

Education:

• Bachelor's (Required)

Experience:

• Salesforce administration: 3 years (Required)

License/Certification:

• Certified Salesforce Administrator license (ADM-201) (Preferred)

Ability to Commute:

• Alsip, IL 60803 (Required)

Ability to Relocate:

• Alsip, IL 60803: Relocate before starting work (Required)

Work Location: In person