Job Summary:

As a Live Chat Representative, you will serve as a primary point of contact for customers reaching out to us via live chat. Your main responsibility will be to provide real-time, high-quality assistance to prospective buyers, sellers, renters, and other stakeholders. You will be expected to understand customer needs, resolve inquiries promptly, and help guide them through the real estate process. A key part of this role is maintaining a friendly, professional, and solution-oriented approach while ensuring that every customer interaction is a positive one.

Key Responsibilities:

• Respond to customer inquiries via live chat, ensuring quick and accurate responses.
• Assist prospective buyers and sellers with property details, availability, and general real estate questions.
• Provide information about the home buying or renting process, including mortgages, property viewings, and documentation.
• Help troubleshoot technical issues with property listings, website navigation, or forms on the website.
• Document customer interactions and follow up as necessary to resolve outstanding issues or provide additional support.
• Ensure customer satisfaction by handling inquiries professionally and resolving concerns effectively.
• Collaborate with other departments (sales, marketing, operations) to ensure accurate and timely information is provided.
• Maintain knowledge of current property listings, market trends, and company services to ensure up-to-date and relevant support.
• Meet or exceed response and resolution time goals for all live chat interactions.

Qualifications:

• High school diploma or equivalent; a bachelor’s degree in communications, business, or related field is a plus.
• Previous experience in customer service, ideally within real estate, sales, or a similar industry.
• Strong written communication skills with the ability to convey information clearly and concisely.
• Ability to manage multiple live chats simultaneously while maintaining professionalism and attention to detail.
• Excellent problem-solving abilities and a customer-first mindset.
• Familiarity with live chat software and customer service platforms (e.g., Zendesk, Intercom) is a plus.
• Knowledge of real estate terminology and processes is an advantage.
• Ability to work independently and as part of a team in a fast-paced, remote work environment.
• Strong time-management and multitasking skills.
• A positive attitude with a passion for helping people.

Pay: $23.14 - $27.86 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Work Location: Remote