• Lead modernization efforts across core WFM platform to UKG and streamline overall ecosystem.
• Define and execute a multi-year platform strategy for Workforce Management and Retail Digital Experience aligned to enterprise architecture principles
• Transition from fragmented tools to scalable, product-centric platforms that enable reuse, integration, and speed to market

• Lead engineering teams to build and operate secure, highly available, API-driven platforms
• Establish standards for architecture, integration patterns, DevSecOps, and observability
• Drive improvements in system reliability, performance, and cost efficiency across mission-critical retail systems

• Translate retail and partner needs into scalable platform capabilities (labor optimization, scheduling, partner experience)
• Partner with Retail, HR, and Data teams to embed analytics-driven decisioning and AI-enabled insights into WFM and in-store tools to increase productivity and solve operational problems faster
• Ensure platforms are designed for adaptability across markets while maintaining enterprise consistency

• Build and lead a diverse organization of engineering leaders, product-aligned teams, and platform specialists
• Create a culture of accountability, continuous improvement, and talent development
• Coach leaders and teams to operate with a product mindset and enterprise ownership mentality

• Partner with senior leaders across Partner Tech, Retail Operations, HR, and Enterprise Data & Analytics
• Drive alignment on platform investment, prioritization, and trade-offs
• Shape vendor strategy and relationships to maximize value from strategic platforms and partners

• Own end-to-end accountability for platform performance, availability, and delivery outcomes
• Ensure the right balance between run, optimize, and transform across critical retail systems
• Lead through complexity, making clear, data-driven decisions in a high-scale environment

• 10+ years of progressive technology leadership experience, with deep exposure to enterprise platforms
• 5+ years of people leadership, including leading leaders and building high-performing engineering organizations

• Proven experience leading or implementing enterprise WFM solutions, including:
  • UKG (Kronos), Blue Yonder (JDA), Or comparable large-scale labor, scheduling, or workforce optimization platforms
• Strong understanding of labor forecasting, scheduling optimization, compliance, and retail workforce processes

• Deep experience in modern architecture patterns (cloud-native, APIs, microservices, event-driven design)
• Experience leading large-scale platform modernization or transformation initiatives
• Proven ability to operate and scale mission-critical, high-availability systems
• Experience identifying and applying AI, automation, and intelligent tooling to improve productivity, streamline operations, and accelerate problem resolution in enterprise environments

• Demonstrated ability to connect technology decisions to business outcomes
• Strong executive communication and cross-functional leadership skills
• Experience operating in complex, matrixed environments with senior stakeholders

• Track record of building, coaching, and developing leaders and teams
• Ability to foster a high-performing culture grounded in accountability and growth
• Strong focus on talent development, succession planning, and organizational health
• Bachelor’s degree in Computer Science, Engineering, or related field (advanced degree preferred)

Preferred Qualifications

• Experience with micro-services environment running at very high requests/sec (10K/sec)
• Experience with building and managing high volume distributed transactional systems
• Experience with building cloud native applications
• Experience with data lakes / data warehousing systems
• 10+ years’ experience building and leading teams of engineers.
• Enterprise services product management or ownership experience.
• Prior experience leading the design, execution, and continuous improvement of enterprise-wide, complex products and/or services.
• Deep subject matter expertise in Marketing platforms.
• Demonstrated experience directing the software development function, including the process, design, development, delivery and maintenance of software products and services.
• Demonstrated experience developing and delivering solutions for retail, internet, or similar companies.
• Exceptional communication and presentation skills: you can communicate conceptual ideas, engineering rationale and technical challenges both verbally and visually, to a wide range of audiences.
• Experience working with distributed teams.