It was an easy process and I knew their system inside and out. They didn’t hire me, but keep contacting me to apply for another position. I went through the whole process again and didn’t get hired, but now a manager is reaching out about the same position.

Here’s a list of questions BroadPath often asks for a Member Services interview: 1. Tell me about a time when you had a very upset customer. What steps did you take? What was the outcome? 2. Walk me through the steps you’d take as if you were answering a customer service call. 3. Why do you want to work for BroadPath? 4. Give me a brief overview of your customer service job history. 5. Describe a time you handled a frustrated customer. 6. When was the last time you dealt with an irate customer? What did you do? 7. How do you handle an angry customer? 8. What does customer service mean to you? 9. Tell me about a time you went above and beyond for a member. 10. How do you communicate bad news to a member? 11. Which CRM systems have you used? 12. How do you manage high volumes of inbound calls while maintaining quality? 13. How would you handle a complaint about a colleague? 14. Tell me about collaborating with another department to solve a member issue.