Customer Service applicants have rated the interview process at Concentrix with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 6 days to get hired, when considering 53 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 12 days.
Common stages of the interview process at Concentrix as a Customer Service according to 53 Glassdoor interviews include:
Skills test: 20%
Phone interview: 18%
One on one interview: 14%
Background check: 14%
Drug test: 8%
Personality test: 7%
Presentation: 7%
IQ intelligence test: 5%
Other: 4%
Group panel interview: 4%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Concentrix (Kuala Lumpur) in Mar 2026
Interview
Applied, interview and got job offer the same day. I did not expect the process to be so rushed. The questions they asked were unexpected but can grasps overall CS skill of candidate.
fast, only takes around 30-45 minutes. ask to introduced ourselves, basic question like experience, about concentrix, how to handle difficult cs. ask about shifting times and etc. professional and need to know the role of the job
It was easy and friendly, candidates feel valued and at ease, fostering open conversations, genuine connections, and mutual enthusiasm that reveal true personalities and potential beyond rigid questions.
welcoming smiles and casual chit-chat break the ice, encouraging honest responses and building rapport that uncovers skills, passions, and cultural fit naturally.