Customer Service Representative applicants have rated the interview process at Conduent with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 62% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 207 user submitted interviews for this role. To compare, the hiring process at Conduent overall takes an average of 14 days.
Common stages of the interview process at Conduent as a Customer Service Representative according to 207 Glassdoor interviews include:
Drug test: 16%
One on one interview: 15%
Skills test: 14%
Phone interview: 14%
Presentation: 13%
Background check: 11%
IQ intelligence test: 6%
Personality test: 6%
Group panel interview: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -
The interview was pretty easy and quick they ask a few questions about your experience and that was mostly it wasn’t to much more outside of that and why I would be a good fit for the team
Interview questions [1]
Question 1
Do you think you can keep up with high call volume
I applied online. The process took 3 weeks. I interviewed at Conduent in Sep 2025
Interview
The interview process was easy and straightforward. Take your time and answer question thoroughly. My interviewer was upbeat and excited. I received an offer the next day with offer letter sent to email.
Interview questions [1]
Question 1
Tell me about a time you were under pressure and how did you respond.
Easy phone interview (no video) using mostly the STAR method. Interviewer was friendly and hired me on the spot after asking my qualifications and how I would respond to certain situations. Overall, a simple and easy process although it did take a few weeks to hear back from the onboarding team to start the training.
Interview questions [1]
Question 1
How do you respond to difficult calls when the caller is being irate and taking it out on you?
The interview was fairly easy and went smoothly, The interviewer was kind and easy to talk to. I got an offer right away. I will be starting in the upcoming year.