Sales Associate/Cashier applicants have rated the interview process at Kohl's with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 68.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Associate/Cashier roles take an average of 9 days to get hired, when considering 276 user submitted interviews for this role. To compare, the hiring process at Kohl's overall takes an average of 11 days.
Common stages of the interview process at Kohl's as a Sales Associate/Cashier according to 276 Glassdoor interviews include:
Group panel interview: 25%
One on one interview: 20%
Background check: 17%
Drug test: 9%
Skills test: 8%
Phone interview: 6%
Personality test: 6%
Presentation: 4%
IQ intelligence test: 2%
Other: 1%
Here are the most commonly searched roles for interview reports -
It was a group interview, with mostly typical costumer service questions and prior experience. They also asked about availability, and asked if we were comfortable working late at night or early in the morning with the holidays coming up. Everything was straight forward, with the group interview lasting around 30 mins. The overall experience was well.
Interview questions [1]
Question 1
how to deal with an angry customer. what would you do if you have a costumer in line and another on the line
scheduled Zoom interview TWICE and both times, I waited in appropriate "room" and no one from Kohls "showed up". I even called the local store and asked if I should keep waiting, who ever answered checked and they said yes, they will be right with you. I waited over 30 minutes each time.
Interview questions [1]
Question 1
They asked me to be available for a zoom call at a specified time.
I applied online. I interviewed at Kohl's (Fort Smith, AR) in Feb 2026
Interview
The interview was completely online, and I spoke with someone from HR. The interview was incredibly short and lacked much substance. The interview consisted of basic questions about when I would be available, but also included a personal question about going out of my way to help somone. All in all, it was a horrible experience.
Interview questions [1]
Question 1
When is a time you went out of your way to help someone?