Customer Service Associate applicants have rated the interview process at Lowe's Home Improvement with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 66% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 10 days to get hired, when considering 368 user submitted interviews for this role. To compare, the hiring process at Lowe's Home Improvement overall takes an average of 13 days.
Common stages of the interview process at Lowe's Home Improvement as a Customer Service Associate according to 368 Glassdoor interviews include:
One on one interview: 25%
Drug test: 24%
Background check: 18%
Skills test: 12%
Personality test: 9%
Phone interview: 7%
Group panel interview: 2%
Presentation: 2%
IQ intelligence test: 2%
Other: 0%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 day. I interviewed at Lowe's Home Improvement (Pico Rivera, CA) in Mar 2021
Interview
Interview was a job fair event. Applied than immediately had my interview. I was young and strong and saw me as a good fit and that I can work well with others.
It was Easy and I was able to get the job done. It was a good experience and I had a great time. Questions asked were about my experience with home improvement.
Pretty easy interview. Basic questions about work history. What experience you have pertaining to the role. A few scenario questions about customer interaction and teamwork. Pretty much show confidence you can handle the job.
I applied online. The process took 1 week. I interviewed at Lowe's Home Improvement (Ormond Beach, FL) in Apr 2025
Interview
I waited longer for the interview than the interview lasted, whole interview lasted about 10 minutes. They asked a few standard customer service type questions, like how you dealt with a difficult customer. They did not even want my resume.