Account Manager applicants have rated the interview process at Lumen with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 55.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Account Manager roles take an average of 23 days to get hired, when considering 43 user submitted interviews for this role. To compare, the hiring process at Lumen overall takes an average of 24 days.
Common stages of the interview process at Lumen as a Account Manager according to 43 Glassdoor interviews include:
Phone interview: 16%
Drug test: 15%
Skills test: 15%
Group panel interview: 13%
One on one interview: 13%
Background check: 9%
Presentation: 8%
IQ intelligence test: 5%
Personality test: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -
Was sent an online interview email, with standard questions on managing accounts. Second portion of first interview also includes game or thought processing games. Interesting, no results given afterwards and was not called for second round.
I applied online. I interviewed at Lumen (Washington, DC) in Nov 2025
Interview
30 Minute call with the recruiter.
30 Minute call with the hiring manager.
30 Minute call with 3 regional VP's which was way too short.
A task to do an internal sales plan for a current customer and present the deck to the hiring manager.
30 minute VP of sales interview.
Interview questions [1]
Question 1
Explain SD WAN in a user environment and how you would position it.
AI driven is the first part of the interview.
then you are interviewed by the manager of the team.
Simple but the AI portion is a bit weird.
Overall not a bad experience but the managers can be very different and if they don't like you they might send you to interview with another manager.