Patient Service Representative applicants have rated the interview process at Optum with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Patient Service Representative roles take an average of 4 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Optum overall takes an average of 25 days.
Common stages of the interview process at Optum as a Patient Service Representative according to 2 Glassdoor interviews include:
One on one interview: 29%
Phone interview: 29%
Drug test: 14%
Background check: 14%
Group panel interview: 14%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Optum (Seattle, WA) in Oct 2021
Interview
Really standard interview they asked me more about the job responsibilities and if I can handle it but I mostly was asked about the schedules and if i could handle the many cases
I applied online. The process took 1 week. I interviewed at Optum (Los Angeles, CA) in Jul 2020
Interview
They called me to schedule a pre screening interview and after that i was scheduled to do an online video meeting. The online meeting was about 30 minutes long, it was mostly based on customer service so they asked a lot of questions on handling customer situations.