Customer Service Associate applicants have rated the interview process at Publix with 1.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 78.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 9 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Publix overall takes an average of 14 days.
Common stages of the interview process at Publix as a Customer Service Associate according to 8 Glassdoor interviews include:
One on one interview: 37%
Drug test: 26%
Background check: 21%
Personality test: 5%
Other: 5%
Skills test: 5%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. I interviewed at Publix (Hardeeville, SC) in Apr 2022
Interview
Not lengthy, about 30 minutes; Getting to know you, your availability, and informing you about Publix values. Also providing next steps if deciding to move forward, including drug test and background check.
I applied online. I interviewed at Publix (Miami, FL)
Interview
In-person interview with the assistant customer service manager. It lasted under 30 minutes. Also, the interviewer was late. We sat down in the "training room" where I was asked two questions.
The interview was relatively brief, but seemed to emphasize a high-level understanding of the nature of the tasks required: customer service, a positive attitude, and punctuality. It was pretty straightforward.
I applied online. I interviewed at Publix (Jacksonville, FL)
Interview
The process was very easy and laid back. They'll probably want to know if you're a student or have any experience in customer service. If you have experience you should get hired pretty easily.
Interview questions [1]
Question 1
Are you in school? Have you worked with customers before?