Customer Service Representative applicants have rated the interview process at SunTrust with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 11 user submitted interviews for this role. To compare, the hiring process at SunTrust overall takes an average of 18 days.
Common stages of the interview process at SunTrust as a Customer Service Representative according to 11 Glassdoor interviews include:
Drug test: 22%
Background check: 18%
One on one interview: 16%
Phone interview: 14%
Skills test: 8%
Group panel interview: 6%
Personality test: 6%
Presentation: 4%
IQ intelligence test: 2%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied through other source. The process took 2 weeks. I interviewed at SunTrust (Cookeville, TN) in Mar 2019
Interview
Was contacted by email and set up for interview the following week.
Given extensive details so there were no problems.
Had my interview with lasted about 40 min with my questions.
Was told I should know something in a few days.
Interview questions [5]
Question 1
How often have you missed work that wasn't planned.
I applied online. The process took 2 weeks. I interviewed at SunTrust (Nashville, TN) in Oct 2018
Interview
Phone interview followed by in person interview. The Phone interview was with a recruiter. Once that process was passed, moved on to the in person interview with the hiring manager. Recruiter was friendly and professional. Hiring manager was distracted.
I applied online. The process took 2 weeks. I interviewed at SunTrust (Orlando, FL)
Interview
Shortly after submitting app online a email was received for a phone screening. At the end of screening I was then advised, I would be contacted within a few days to schedule a face to face.