Customer Service applicants have rated the interview process at TP with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 69% positive. To compare, the company-average is 73.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 16 days to get hired, when considering 120 user submitted interviews for this role. To compare, the hiring process at TP overall takes an average of 8 days.
Common stages of the interview process at TP as a Customer Service according to 120 Glassdoor interviews include:
Skills test: 17%
Phone interview: 16%
Personality test: 14%
Background check: 13%
One on one interview: 12%
Presentation: 7%
IQ intelligence test: 5%
Drug test: 5%
Other: 5%
Group panel interview: 5%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at TP (Bogotá, Bogota) in Mar 2025
Interview
El proceso de entrevista fue sencillo y fácil de entender. Me sentí cómoda en cada etapa y las indicaciones fueron claras, lo que facilitó completar todo sin dificultad. Incluso recibí una oferta el mismo día, así que fue una experiencia muy positiva.
Interview questions [1]
Question 1
Las preguntas fueron sencillas y fáciles de entender. En su mayoría consistían en contar experiencias personales o dar una opinión sobre algún tema, con el objetivo principal de evaluar el nivel de inglés.
Quick and only a few questions and not too hard. It was all basic customer service questions and a short role play and email writing in both languages. Total time was less than an hour.
It was all automated without any human involved where the first one was an online assessment - that's OK saving both recruiter and candidates' time.
Here comes the incompetent part - after the assessment submission, recruiter sent out a mass automated rejection email WITHOUT candidate's name and reason of this failed assessment. The copy and paste format was very obvious because the background has a contrast color tone.
"Dear Candidates,
Thank you for your time and interest in the position with Teleperformance Malaysia.
We regret to inform you that based on your recent assessment results XXX, you did not meet the required criteria to proceed further at this stage."
Please, having a courtesy to at least addressing the candidate's name and one liner explaining which part failed wouldn't take up too much of your precious time.
THANK YOU for your rejection. I wouldn't want to work for an established organization with such poor practice, because candidate experience is employer branding time and you failed it.
I applied through an employee referral. The process took 4 days. I interviewed at TP (Cairo, Cairo Governorate) in Dec 2025
Interview
i filled a fourm then got a call did a quick interview and I passed I waited for the 2nd call and i passed then there is a final call with the client or smth like that
Interview questions [1]
Question 1
introduce yourself then we talked about my current job