The most difficult part of the interview was the theoretical side of things. It was difficult to take a step back and look at the entire situation they were describing because most of these situations could have several very different outcomes. Luckily I was familiar with how management deals with guests and the limits they'll go to to ensure guest happiness so it was a lot of finding the happy medium between guest satisfaction vs business sense.
What will you bring to the table, if you get this job, that none of our other employee's have to offer us?
What do you still yourself working in 5 years?
Why hotels
What do you like about front office department?
Well they asked a job position.
How do you you work with people?
What is one instance of outstanding customer service that you have displayed? This is the most common question.
They asked where did I see myself in 5 years.
How would you handle an angry patient?
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