Advanced Call Center Technologies reviews

The culture created a "be on guard" mindset. Extremely high stressful environment, where you had to meet impossible metrics, follow scripts, and you were always worried about getting fired. Also, you literally have to be careful what comes out of your mouth, because I was called out in my own training class for asking a simple question in the way I phrased it. Nothing was done but I was extremely upset over this. I also got looked at in a negative light by a training coach because I was always reserved and never spoke unless I was spoken to. I had to get crisis counseling over what happened and while that has helped, the anger and resentment is still there. I had high hopes for this position, but my self confidence was torpedoed thanks to the changes and my own teammates at the time. I was suspicious of my own co workers towards the end.

While this is an excellent position to assist people who need help with their financial needs. It is not recommended by leadership that you do so. What I mean by that is that management “micromanages. Every day there’s something new so it offers no stability. This is a job that makes you feel very insecure. They are constantly reviewing your work and never offering any supportive information. Only what you’re doing wrong. I felt insecure every day while doing this job because I really wanted to be empathetic with the collar and management wants you on the call and off the call within a certain period of time. In addition to all of this, the training was so insufficient that I had never even used the phone system before I was put on the floor. There was no nesting. And management expected you to know certain things that you’ve never been taught.