Flexible work options, but lacks structure - Anonymous employee Airbnb Employee Review

Travel to cool places, meet nice people

They treat contract workers like garbage. You don't bow to the king, they will find a way to rid of you and push you out or just terminate your contract without warning.

- Friendly and inviting environment - Inclusive - Autonomy

- Poor training (gaps exist in workflows, workflows are tailored to senior agents only and not new joiners) - Metrics (discussed briefly, but never something emphasized until it's too late) - Low pay (you're criminally being underpaid for this role and it's responsibilities despite the company being massive) - False expectations (be okay with metrics that were closed to meeting, but suddenly, cutting you loose without any advance notice)