It's a learning job - Customer Service Representative Allstate Employee Review

3.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

You get trained, they provide equipment and all the good things, they have guides that make it easy to learn quicker, underwriting is always there to help you.

Cons

You're monitored if work from you (at least my office did), low pay and high-call volume. Sometimes I couldn't even take breaks with how much the phone would ring.

Explore other reviews about Allstate

5.0
Feb 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The best place to work now

Cons

Great place great food and good people

2.0
Jan 20, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Great health insurance and PTO 2. I personally have a great direct manager 3. Flexible daily schedule- remote work so can structure your day as you please 4. Build up airfare/hotel/rental car points 5. Training months are helpful

Cons

1. Schedule is awful. Expected to work 10 days in a row, 7am to 7pm. 2. additional pay for closing claims is difficult to get. Is presented as an easy accomplishment but is definitely not. 3. Hard to build networks/connections. All work is remote and you are working independently 95% of the time 4. Job is presented as travel heavy- unless you live in the middle of nowhere, travel is infrequent. If you live in Chicago, Baltimore, or Dallas, you will almost never travel. 5. You are expected to work almost all major holidays. Trainers will be shady about it when you ask- they don't work holidays so they don't care about you. 6. Base pay is far too low (personally). For the schedule we work, everyone should be making much than they do. On paper, $55k/yr was a good offer, but doing the math per hour, I make minimum wage. 7. Financial team are all extremely rude when reviewing expense reports. 8. There is additional weekend pay that is not automatically given to you- you have to submit work logs for days you're required to work. Allstate loves to make you beg for the money that you are contractually owed.

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