Great people to work with - Service Writer CarMax Employee Review

Got to drive large variety of vehicles, great benefits, loved the people

Very slow progression, must switch departments to advance in company

Updated computer monitors and desks improve the physical workspace. Some managers are supportive and actively try to remove roadblocks for their teams.

The environment no longer feels professional and has declined quickly in recent months. Leadership culture often comes across as a “bro club,” particularly at the LGM and Business Office leadership level. Diversity in leadership appears inconsistent. While women are occasionally placed in visible roles, advancement and inclusion seem to favor middle-aged white men the majority of the time. Teams operate in silos, and collaboration across departments is limited. Some new consultants rely on searching for answers rather than using the provided training materials, which affects consistency and customer confidence. Managers frequently have to push back against leadership to remove roadblocks that slow down the processes.