Limited lunch break amid micromanagement and poor support - Customer Service Representative Conduent Employee Review

Everything else. Micromanagement never provides totally accurate information. Bathroom breaks are timed You will have to BID to get a schedule change paid time off after 3 years of hard labor TL sits behind their computer and play on their phone hold conversations laughing and having fun while we wait in the chat for assistance. Your hold time better not go over 2 MIns. so many little things to do while on a call and all of its timed. The computer system will cause you to clock in late and u will be penalized for it. People can skip work for weeks and get into no trouble, while others will go over on lunch 5 mins and get an instant write-up.