Culture has taken a turn for the worst ever since Sherri Kottman left - Anonymous Forrester Employee Review

2.0
Jan 28, 2023
Recommend
CEO approval
Business Outlook

Pros

- People and individual team culture is great. - Good work/life balance. - A wealth of knowledge that we have access to in our research.

Cons

- Terrible, below market compensation. - Ever since former CPO, Sherri left it seems empathy and humanity left with her. Executive team makes decisions based on George's personal MO without considering how it'll affect the "little" people. - Required 2 days/week in office policy implemented after George soaked up the positive attention from The Boston Globe article promoting "anywhere work." - No data or research to back up the return to office mandate. Saying that employees contribute "energy" to the office is a really funny and ironic reason. Especially for a research organization. - Executive team has completely lost touch. After laying off 80 people, some executives joined the next company meeting mentioning their second/ third vacation homes when most employees don't make enough money to afford ONE home. Get a clue. - After changing our PTO policy, pausing promotions, merit increases, and laying off 80 people, HR announced free access to Headspace--a meditation resource. Is this a prank? It feels like a prank. Where is Ashton Kutcher hiding? - The company does not invest enough into sales enablement, constantly changes product offering and access and simultaneously puts the blame on sales for our 2% decline in annual revenue. - Predatory policy against anonymous questions posted in company meetings. Many of the people who were vocal about concerns were laid off. Coincidence? I think not. - HUGE lack of diversity on the executive team and company as a whole. They try to make up for this by hosting DEI events but it is very clear that the company actually doesn't care about DEI. This is made evident by the lack of thought to accessibility and socioeconomic concerns with the return to office policy.

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5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Resources provided. Your Manager is at your side along with your team in moments asks are required during complex issues are in process of being resolved.

Cons

Major laws include the EU's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), which require organizations to manage data transparently.

1.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The people. Truly talented, kind, smart colleagues who deserve better than what the company offers. If you make friends here, it will be despite the company, not because of it.

Cons

Pay is offensively low for the work, expectations, and experience required. There are no meaningful promotions and no annual raises that keep pace with inflation, so in real terms you lose money every single year you stay. Loyalty is financially punished. The company fundamentally does not value consulting as a product. Consultants are treated as interchangeable cost centers rather than skilled professionals delivering high-value work. Leadership decisions repeatedly signal that consulting is an afterthought, not a strategic priority. Leadership overall feels lost. There is no clear vision, no momentum, and no credible plan for growth. The company has declined steadily over the last five years, and at this point it's not a "sinking ship" - it's already sunk. Morale reflects that reality. Any sense of prestige or thought leadership Forrester once had is gone. What remains is bureaucracy, cost-cutting, and a growing disconnect between leadership narratives and on-the-ground reality. I've completely lost the respect I once had for the company.

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Forrester Response
3mo
Thank you for taking the time to share this feedback. It’s clear your review came from a place of disappointment, and many of the challenges you describe reflect real periods of change for Forrester. I don’t dismiss that. We do agree on one point: our people are exceptional. The talent and professionalism of our colleagues are what make the work meaningful, especially during demanding times. At the same time, your review reflects a particular moment in Forrester’s evolution, not the full picture of where the business is headed. Over the past few years, we’ve made hard decisions to reset the company for long‑term sustainability, and those decisions have had real impacts, particularly within consulting. Our clients have never needed Forrester more than they do right now as they navigate the disruption and opportunity created by AI. We are focused on meeting this moment for clients and employees. Personally, I am always focused on building trust and transparency, so I really appreciate your candor. Jobina Gonsalves Chief People Officer
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