Great Place if You Like the LOB and High Expectations - Account Director LinkedIn Employee Review

4.0
Dec 3, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great people & Leadership: Really smart people with strong morals. You will grow and learn a lot here. Well oiled machine. And it's easy to respect the company. "Just good people" - Good product: But you have to really believe in it to sell it well in my opinion. It's not a simple data based selling motion, you need to be a story teller and paint the vision because the data alone doesn't seal the deal. You also have to help the client adopt. - Great pay and benefits: AMAZING campus food - Straight forward business model and pricing: Product itself is easy to learn and package

Cons

- Wear a lot of hats with a lot of work: You train, grow, renew, hold value reviews, health checks, handle support, etc. without much help. It's a lot of learning on the job and takes almost a year to feel comfortable. You pretty much learn exclusively from tribal knowledge, which can be overwhelming. - High expectations and not a lot of room for missing your number: They have a pretty black and white process for the percentages you need to maintain to keep your job without a lot of room for subjectivity. Saw many people let go. - Could be good or bad but people are VERY into their work, definitely feels like it's a part of everyones identity which can be intense if that's not you.

Explore other reviews about LinkedIn

5.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Good WLB, In Days are nice. Food is good.

Cons

The work is not very fulfilling.

3.0
Feb 21, 2026
Recommend
CEO approval
Business Outlook

Pros

-Control your schedule -Office environment is great -Teammates are nice and helpful

Cons

-Customer Success metrics lack clear ownership and actionable levers. Many CSMs do not have direct control over the outcomes they are measured against, and success narratives are often based on isolated or non-replicable examples rather than scalable processes. -Microsoft’s increased influence over LinkedIn has led to tighter promotion structures and more limited compensation growth pathways. -Product value within the LTS portfolio is inconsistent. LinkedIn Learning struggles with perceived differentiation and impact, while Recruiter’s market position relies heavily on legacy dominance rather than clear ongoing innovation or customer value expansion. -Metric design and performance management frameworks were created without a strong operational understanding of the CSM role, resulting in accountability for outcomes that CSMs cannot directly influence. -While many CSMs share these concerns, there is limited upward feedback or structured challenge to leadership regarding metric design and role effectiveness, which limits opportunities for meaningful reform. They prefer to lick the boots of senior leaders rather than tell AV and his team how they actually feel and see progress to better, more impactful metrics. For individuals who are comfortable with high call volumes (10+ customer interactions per week) and performance metrics that are influenced significantly by external factors rather than direct role ownership, LinkedIn LTS Customer Success can be a suitable environment.

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