Great coworkers and customers, but hard to survive on this pay/hours. Doesnt live up to Co-Op values. - Sales Associate REI Employee Review

2.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- great customers - positive, interesting co-workers from creative fields - good exercise - good natural light in stores promotes mental health

Cons

- Pay cuts when your store unionizes - Hours cuts when your store unionizes - 4 years to get a contract when your store unionizes - Union-busting managers sent to fire as many people for minor infractions when you store unionizes - If your store unionizes, REI will withhold things that other stores get. Like merit pay, Summit pay and raises. - Hard to get 40 hours a week, even if you are full time - Hard to survive in a big city - REI keeps hiring part-time and seasonal workers, when they don't have enough hours to go around to give to veteran workers - REI Choice health plan doesn't cover many medical expenses, resulting in many medical bills after a visit

Explore other reviews about REI

5.0
Nov 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Great people, pay, and benefits.

Cons

You still have to work weekends and nights.. retail life.

3.0
Dec 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Great industry discounts on gear, with occaisonal freebies from vendors, pretty relaxed and really nice customers, teammates are for the most part, nice folks. Pay is slightly better than most other retail jobs, and management can be pretty lenient on days off provided you put in your time off early enough. Generally drama-free workplace and you learn a LOT from your colleagues, product trainings and other customers you meet in store. It's your standard retail job with slightly better pay than your average big-box store chain.

Cons

Not enough hours to make a living wage, most of my colleagues have to work multiple jobs to survive. Expect days where you work one to two days a week. Full-time status is almost never given to employees anymore unless you were grandfathered in pre-2023. Lots of pressure to sell memberships and credit cards from management and corporate. Not much room for growth internally nowadays since corporate almost always never hires from retail and management/lead roles are far and few in between. Most folks end up leaving after a year. Union-busting from management and corporate.

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