Zero room for advancement - CX Customer Experience Agent Rent The Runway Employee Review

Employee discount, remote work from home

Customer Experience agents have little to no decision making power and are not empowered to do anything behind using pre-scripted responses to common customer queries. Most were part-time

Overall, it's a decent place to get some good experience. You have the opportunity to work on some great projects that move the needle and flex your skills.

That said, you will need to be VERY on top of your work and always look for creative ways to work/solve problems. The company is not willing to pay for any new tools due to keeping budgets tight (which we can see after this cycle or layoffs), trying to get profitable, and it's heavily impacting the work culture and the customer experience. There is very little culture, and I found it quite hard to connect with the team, but it could also be that everyone on the team has been there for 3 years+. The product and processes are not straightforward. It will take you a little bit to acclimate, but leadership will not really care and often likes to press you for metrics, projects, and quantified performance.