Lack of responsibility when their tools are inoperable - Lead Mechanic Snap-on Employee Review

1.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

NONE, They claim to have this stellar service and warranty but fail to warranty and or give gift card for faulty equipment. Customer service a zero because they are quick to take your money on a product that simply doesnt hold up i have ratchets that dont ratchet no more their built to be broken so you depend on them.

Cons

GO with a regular tool brand and warranty your own stuff at least other brands stick by their warranty claims!!!!!!

Explore other reviews about Snap-on

5.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Almost everyone there were great to work with. Many very talented individuals in their field. I loved working with everyone from managment to the guys on the floor.

Cons

Some managment is a little outdated and prefer the old ways kepping some processes that need to be updated.

4.0
Mar 30, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Company culture is highly dependent on your location, but as a company that was purchased by Snap-on, they do a good job making it still feel like a smaller "family" ran company, while getting the support of a larger company when it comes to investing in the property and benefits.

Cons

A lot of "corporate politics" to deal with in certain settings. Benefits are lacking for as large as the company is. (Better than smaller companies, but they could still improve).

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