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The Revenue Optimization Companies (T-ROC)

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Wireless Specialist - Wireless Sales Associate The Revenue Optimization Companies (T-ROC) Employee Review

1.0
Jan 2, 2017
Recommend
CEO approval
Business Outlook

Pros

The pay is somewhat better than most hourly pay in my area. $10.50 an hour. With most jobs in my area, you won't even get 30 hours a week. But, with TROC you WILL get 80 every two week. One thing I do love about this job is, you don't have a boss breathing down your throat every 2 seconds. Which leaves room for you to not feel pressured while working. But other than that, I have NOTHING else good to say.

Cons

Cons? Lol, where do I start on this LONG list. ~ FIRST off, you will have NO, absolutely NO home life. If you have a family, or children you best kiss them goodbye before you even start working here. Mobile Team leads, get all the decent shifts. Which is so unfair, especially when it is the regular associates are the VERY ones that carry the weight of the store. 90 % of the Mobile Team Leads in my area suck at selling. And, they are just on a power kick of being " Management.'' They suck at their job, yet get the best schedules, and pay because they were the first to be hired? Oh yeah, that seems accurate. Why not move the ones out of the way that aren't reaching goals, and move up the very ones that carries the market by store to store? This IS the reason why TROC has such a HORRIBLE turn over rate. You can't expect your employees to work, and really push sales when they feel like they don't even matter. Which to be honest, we don't. All you upper TROC people care about is pushing sales, and making sure goals are reached. Which I can understand, BUT you need to care about the very ones that is making that happen for you. IF your employees are happy, and feel appreciated they WILL do more. TRUST me on that, if you feel appreciated you will go above and beyond. They will push and push to make sure the goals are reached. ~ Another con is, you can not move up in this company. Instead of moving your associates up into management when a position needs to be filled, you'll hire outside. There is a few people in my market that are awesome in sales, such as myself also. But, we can not move up. We are stuck in a job that we freaking hate, and we just quit trying. Because, we feel like this is all we are gonna do. MOVE YOUR PEOPLE UP! ~ Treat your employees as you would want to be treated. SIMPLE AS THAT. Some of us HAVE a life. Yes, I am sure that is a shock that us little people actually have families and a life! We NEED family time, down time to relax. ROTATE the schedules with the MTL's and the Mobile Sales Associates! ~ You have to be harassed by those stupid Group Me messages. It's a bunch of crap, and guess what? It DOES NOT WORK in motivating us. We sit back and ignore them, we DO NOT CARE. It is so stupid that you actually believe that it helps in motivating us in moving and pushing sales. Listen, we are constantly moving and pushing sales. We don't need your fake cheerleading. It is absolutely a waste of your, and our time. ~ I have a district manager who used to listen to me, when I would voice my feelings and thought about a lot of things that could be fixed. More less looked at me, and told me to suck it up and move on. It was simple things, that could have been fixed. But, I also understand it has to be hard to make everyone happy, but it is not that hard to fix some things. But, I believe this job is stressing him out to the max. As I have noticed a HUGE difference in him. When we first started he was amazing, always listened to us and made us feel important. But now he is totally different. You corporate TROC need to really take a little bit off your district managers. ~ Rally calls are a waste of time. It does NOT work, so stop that. The only time rally calls work is if there is any new promos that goes on, that we may not know about.

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The Revenue Optimization Companies (T-ROC) Response
9y
First off, WOW! I am extremely disappointed to read this. What I would like to share are some of the incredible stories; we have had an enormous number of MSAs promoted into the MTL role, and we are so proud of those folks. We always look to hire from within, rather than hire externally-that is always our preference. What is most upsetting is your work-life balance. This is a 40 hour role with some overtime possible, especially around the holidays. My advice would be to reach out to your People Experience partner to discuss this; they are "always" there to help all of our employees. I am thankful that you did take the time to write this and ask that you please reach out any time. Regards, Randy Brandon Director of Talent Acquisition/People Attraction TROC

Explore other reviews about The Revenue Optimization Companies (T-ROC)

5.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment and good team work.

Cons

No cons experienced during my time working there.

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The Revenue Optimization Companies (T-ROC) Response
3mo
Thank you for taking the time to share your experience. We’re so pleased to hear that you found T-ROC to be a great place to work and that you enjoyed the environment and teamwork during your time with us.
3.0
Jan 21, 2026
Recommend
CEO approval
Business Outlook

Pros

1. The commission, if you can get majority of all accessories and wearables sales over the Walmart Associates (You make commission off that say, they don't) (Either have them put your register numbers in while cashing someone out, you put them in for them, or just ask them to help you out by handing the transaction over to you to finish out) 2. Not super strict on hair color, nails, make-up, or accessories so long as you are still capable of performing the job. 3. Flexible Hours & Paid Overtime.

Cons

1. Horrible Micro-Managers 2. Technically, yes, we worked in Walmart Store Locations at the Electronic Counter for the purpose of selling phones, electronic accessories, and wearables, but, we did not work "for" Walmart, meaning that we were not supposed to assist any customer with anything that did not involve those things, even while we are perfectly able to do it and not have to sit at the counter being glared at, yelled at, or cussed out for simply not doing what can easily be done 3. the commission is extremely low flat rate-based commission especially when it came to the accessories only being 50 cents per ans wearables for only a dollar per

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The Revenue Optimization Companies (T-ROC) Response
4mo
Thank you for taking the time to share your experience. We’re glad you enjoyed parts of the role like flexible hours, overtime opportunities, and an environment where team members could show up as themselves. We also hear your concerns about micromanagement, unclear expectations when working inside a retail partner location, and an incentive structure that didn’t feel rewarding. No one should feel stuck in the middle of conflicting expectations, and we know leadership approach and program design make a big difference in day-to-day experience. For context for readers, this review reflects a former retail program that is no longer active, and T-ROC supports a wide range of roles and client programs today—so this experience may not reflect how current programs operate. If you’re open to sharing more details, please reach out through t-roc.fyi/WeSupportU so we can route your feedback to the appropriate team.
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