Supportive environment, but clarity and benefits lack - Customer Service Associate Walgreens Employee Review

Fine job nothing too crazy

Classic customer service issues here and there

Good entry level position for an aspiring IT technician who wants to learn the ropes of how the enterprise IT worlds works. You'll work with a lot of different software applications and many different hardware setups including RF technology. There's also a lot of room to specialize and take on projects that interest you so long as it improves the workplace. Upper management is attentive and supportive. Compensation is fair for an entry level IT role and the 4x10 schedule can be nice if it's for you.

This is actually a hybrid IT-maintenance position and you're likely going to perform far more maintenance work than IT work depending on the facility you work at. Due to the size of the program, there are many less IT specialists to lean on for support and training/documentation can be sparse. There is a high workload oftentimes and one lengthy troubleshooting session can result in a cascade effect and due to the size of the program, support can be hard to come by. Due to the small team sizes, callouts/uncovered PTO can be absolutely brutal.