Is Lumen a good company to work for?

Lumen has an overall rating of 3.4 out of 5, based on over 8,390 reviews left anonymously by employees. This rating has been stable over the past 12 months. 58% of employees would recommend working at Lumen to a friend and 49% have a positive outlook for the business. The best reviews about Lumen have been left by employees working as Intern , Lead Marketing Manager and Lead Project Manager .

Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

58% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.8 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (277) , Senior Software Engineer (153) , Account Manager (147) , Manager (102) , Network Technician (86) , Customer Service Representative (85) , Project Manager (85) , Network Engineer (84) , Account Director (69) , Sales (62) , Director (60) , Software Developer (57) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 678 reviews)); "Good work life balance and flexible" ((in 598 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 470 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 440 reviews)); "Work from home and very flexible" ((in 172 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 384 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 154 reviews)); "Layoffs and restructuring are constant." ((in 141 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 131 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Denver , Monroe , Phoenix , Broomfield , Seattle , Minneapolis , Saint Louis , Boise , Littleton , Salt Lake City , Apopka , New York , Tulsa , Herndon , Saint Paul , Orlando , Overland Park , Portland , Omaha , Dallas , Las Vegas , Atlanta , Raleigh , Chicago , Dublin , Johnson City , Arlington , Columbus , Colorado Springs , Des Moines

Lumen reviews

3.4

58% would recommend to a friend

(7,745 total reviews)

Kate Johnson

71% approve of CEO

49% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.8

Work/Life balance

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,745 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Apr 8, 2026

Great job

Lead product manager

Recommend

CEO approval

Business Outlook

Pros

Fully remote, good pay and benefits, flexible schedule, great work life balance

Cons

Changing industry landscape, affected by lay offs

Lumen Response

2mo

Thank you for sharing your thoughts. Because of feedback like yours, we get better every day. We're sorry to read that you have had negative experiences with the changing industry landscape due to layoffs. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We're glad to hear that you valued our agile working model, compensation practices, benefits, and work-life balance. We are committed to ensuring that we can all succeed together. Thank you again for your feedback. We truly wish you the best of luck!

5.0

Mar 25, 2026

Great management helps with heavy workload challenges

Contract manager

Recommend

CEO approval

Business Outlook

Pros

Great management! Focus is on the work and getting it done.

Cons

Like every where else, enormous workload and multitasking.

Lumen Response

3mo

Thank you for your insight into working at Lumen. We appreciate your feedback. We recognize that workloads and multitasking can be challenging. We're committed to showing up for each other every day so we can commit to the team's collective success. Great to hear that you valued support from management and our emphasis on focus. We wish you all the best with the next step in your career. Thank you for all the time you spent at Lumen!

5.0

Mar 9, 2026

Completely new company

Field technician iii

Recommend

CEO approval

Business Outlook

Pros

Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

Cons

They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

Lumen Response

3mo

Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!

Viewing 1 - 3 of 7,745 Reviews

Jobs at Lumen

Business Intelligence Analyst

Federal Solution Engineer

Customer Service Representative

Project Manager and Planner

Critical Spares Logistics Coordinator

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Great management helps with heavy workload challenges

Completely new company

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