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      Lumen

      Engaged Employer

      Lumen reviews

      Completely new company - Field Technician III Lumen Employee Review

      5.0
      Mar 9, 2026
      Field technician iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/life balance, generous paid time off, flexibility to get to appointments as needed, a revamped short term incentive program. Lumen's leadership has really transformed the culture and put the company on a form foundation for growth.

      Cons

      They are still working on systems integration and combining the multiple companies that were merged into the current company. Leadership has made it a priority to invest the resources necessary to integrate the systems, workflow management. At this point the changes are starting to become evident.

      avatar
      Lumen Response
      3mo
      Thank you for your transparency about your experience. We need feedback like yours to continue to make Lumen a great place to work. We recognize that system integration is challenging. We're committed to prioritizing smooth changes and are always looking to provide support and guidance throughout. We're glad you're enjoying work-life balance, PTO, incentive programs, leadership, culture, and growth opportunities. We believe in helping everyone to reach their full potential. Thank you for being part of the Lumen team. We're glad to have you on board with us!

      Explore other reviews about Lumen

      5.0
      Nov 23, 2025
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

      Cons

      Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

      1
      avatar
      Lumen Response
      7mo
      Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
      3.0
      Jan 14, 2026
      Contract manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, Acceptable pay, and flexible with PTO. Worked Remotely without micromanagement...

      Cons

      Duties were not what I was told I would be doing. Workload continued to become more and more until eventually it was too much. I didn't feel like the workload was balanced between all teammates. Manager wasn't horrible, but he never took the time to listen quietly before making his remarks. He never took the time to conduct actual quarterly reviews for year end preformance time.... This was disappointing. No training whatsoever. Every single one of the employees does everything they possibly can to get out of doing work or answering any questions, no matter which department... Apparently, they do not offer any type of merit or COLO increases in pay either. When you get hired, the compensation seems acceptable for the work performed- until some time goes by and you are completely bogged down with everything, have little to no help, and no resources at all. Also, no phone or internet reimbursements either.

      1
      avatar
      Lumen Response
      5mo
      Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We know how important workload balance, communication, and compensation is, so we're sorry to hear that you faced challenges regarding these subjects. It's our priority to ensure that understanding, respecting, and collaborating with others toward a common goal is at the forefront. We're investing in helping our leaders grow so that we can all succeed together. We're happy to know that you valued our benefits, PTO, and flexible work environment. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for being part of the Lumen team, we wish you all the best with the next step in your career.
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