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      Zoom Communications

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      Zoom Communications reviews

      3.6

      63% would recommend to a friend

      (1,962 total reviews)
      avatar

      Eric S. Yuan

      73% approve of CEO

      52% positive business outlook

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      2K reviews
      5.0
      Mar 10, 2026

      Still One Of The Best Tech Companies

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall Zoom is still a great company to work for, all things considered. Being able to work remote is such a blessing, and they are still wildly profitable and have great cash-flow even post-COVID. All of my teammates and people I worked with were amazing and we helped shape Zoom from only video conferencing into a true platform workspace oriented platform.

      Cons

      Career growth once you get your role is limited. You really have to go above and beyond to get promoted, so if you want to work 10+ hour days then that path to move up is there. However, I will say their compensation is fair to begin with so this isn't a super big issue.

      avatar
      Zoom Communications Response
      3mo
      It’s great to hear that you continue to view Zoom as a strong company, especially with the flexibility of remote work, solid financial foundation, and the opportunity to contribute to the evolution of the platform beyond video conferencing. It’s also encouraging to hear such positive feedback about your teammates and the collaborative environment. We appreciate your perspective on career growth as well. Advancement and development opportunities are important parts of the employee experience, and your feedback highlights how expectations around progression can vary depending on role and workload. Thank you again for taking the time to share a balanced and thoughtful review during your time as a Zoomie. Wishing you all the best in your future endeavors!
      5.0
      Mar 10, 2026

      Strong AI opportunities and collaborative culture

      Ai engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Zoom provides strong exposure to real-world AI applications at scale. The team is collaborative, the engineering culture is solid, and there are good opportunities to work on impactful products that reach millions of users. Leadership generally values innovation, and cross-functional collaboration between product, infrastructure, and research teams is effective.

      Cons

      Priorities can shift quickly, which sometimes creates ambiguity in execution and long-term planning. As the company continues evolving beyond its core platform, teams may face pressure to move fast with limited resources. Decision-making across organizations can occasionally be slower than expected.

      avatar
      Zoom Communications Response
      3mo
      Thank you for sharing such a thoughtful and detailed perspective. It’s great to hear that you’re finding meaningful opportunities to work on real-world AI applications at scale and collaborate across teams to build impactful products. A strong engineering culture and cross-functional partnership are key to driving innovation, and it’s encouraging to see that reflected in your experience. We also appreciate your insights around shifting priorities, resource constraints, and alignment. Feedback like yours highlights the importance of transparency, prioritization, and consistent communication to support effective execution. Thank you again for taking the time to share your experience and recommendations.
      5.0
      Jan 31, 2026

      Great Company, Great Momentum

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Huge resurgence with Contact Center and Phone. Cleaning up here in 2025.

      Cons

      We were slow to market in healthcare AI

      avatar
      Zoom Communications Response
      5mo
      Thank you for the positive feedback! It’s great to hear you’re seeing strong momentum with important product areas. Your input on go-to-market timing and removing roadblocks for the sales team is valuable, and continued focus on seller enablement and agility can help build on the success you’re seeing.
      Viewing 1 - 3 of 1,962 Reviews
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      Glassdoor has 2,157 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.