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      Zoom Communications

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      Zoom Communications reviews

      3.6

      63% would recommend to a friend

      (1,962 total reviews)
      avatar

      Eric S. Yuan

      73% approve of CEO

      52% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.6

      Diversity & inclusion

      3.6

      Work/Life balance

      3.4

      Culture & values

      3.3

      Career opportunities

      3.0

      Senior management

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      2K reviews
      3.0
      Apr 6, 2026

      Zoom was great but lost its way

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a great culture back in 2020 even if it was. The opportunities were plenty and customers were in need of video competing obviously during Covid.

      Cons

      Horrible culture began when they change leadership in the ANZ region. They did not promote anyone internally and decided to bring in outside leadership which completely destroyed culture and it became a rotating door of people getting a job and then leaving not long after because they realise how horrible it was.... they decided to throw the cheque-book at people outside the business rather than offering people internally who had succeeded any chance of progression.

      2.0
      Apr 2, 2026

      Management always threatening and yelling publicly

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is good, CEO is kind (but helpless)

      Cons

      Culture has become very toxic across the board since 2023. Management folks in CIO org threaten employees constantly saying they will be kicked out of the company and I have been told this too. I have been constantly and publicly yelled at by my management for no reason, folks in those meetings have watched it quietly and these meetings were recorded. Not sure if this happens to strong female leaders alone. But there is no option but to keep quiet and get picked as a target for Reduction in Workforce.

      2.0
      Mar 26, 2026

      Unclear direction and goals permeate every layer, starting at the top

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive salary, good and talented people

      Cons

      Literally everything else. Executive leadership is caught in a cycle of chasing one shiny thing after another and expecting it done yesterday. Everything is an emergency, every time.

      avatar
      Zoom Communications Response
      3mo
      Thank you for sharing your experience. It’s great to hear that you valued the competitive compensation and had the opportunity to work alongside talented colleagues. We also understand how a lack of clarity around direction and shifting priorities can impact day-to-day work and overall experience. We appreciate you taking the time to share your perspective.
      Viewing 1 - 3 of 1,962 Reviews
      Related searches: Zoom Communications jobs | Zoom Communications salaries | Zoom Communications benefits | Zoom Communications interviews | Zoom Communications conversations
      ReviewsZoom Communications reviews

      Glassdoor has 2,157 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.