Customer Service Representative (CSR) applicants have rated the interview process at Fifth Third with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 73% positive. To compare, the company-average is 66.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 17 days to get hired, when considering 67 user submitted interviews for this role. To compare, the hiring process at Fifth Third overall takes an average of 22 days.
Common stages of the interview process at Fifth Third as a Customer Service Representative (CSR) according to 67 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 21%
Drug test: 19%
Background check: 16%
Skills test: 10%
Group panel interview: 3%
Presentation: 2%
Personality test: 2%
IQ intelligence test: 2%
Other: 1%
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It was an in person interview with the branch manager. A lot of the questions were behavioral and focused on how you approach certain situations. The hiring process did not take a long time and I heard back the following week.
Interview questions [1]
Question 1
Tell me about a time when you disagreed with your supervisor/colleauges?
Really simple and easy going . They give a good breakdown of things that they expect of you and are super flexible as far as like promotion chances . It was a good interview even though I had like 3 interviews and it took a like almost 4 months before I got hired on
I applied online. The process took 4 weeks. I interviewed at Fifth Third in Jun 2023
Interview
First, there was a brief phone call with the recruiter (to discuss pay expectations and provide a brief explanation of your previous experience), followed by an in-person interview directly with the manager.
Interview questions [1]
Question 1
The questions in the in-person interview were mostly behavioral. For example, tell me about a time when you disagreed with your team, what is your greatest strength, etc.