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      Lumen

      Engaged Employer

      Lumen reviews

      LOVED my job until I was blindly laid off - Senior Manager Lumen Employee Review

      2.0
      Nov 14, 2025
      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working remotely and being empowered to take lead on new processes. Other opportunities for training such as“Dare to Lead” and Microsoft Copilot, as well as other optional training.

      Cons

      Leadership doesn’t seem to follow what they’re teaching specific to practicing Transparency, Trust, and Respect. As of 10/30/25 many employees received a phone they were impacted by a reduction in workforce, effective immediately. I understand why there is a need to reduce headcount. But with no notice at all that a lay off was coming is a hard pill to swallow, especially as we’re approaching the holidays. In the past an email is sent asking if anyone has an interest in leaving. It seems these layoffs are the result of leadership over hiring and then laying of loyal employees (who have worked tireless hours without a raise). Meanwhile…. Leadership is getting there large annual compensation while some newly laid off former employees are struggling.

      avatar
      Lumen Response
      7mo
      Thank you for taking the time to write a review. We need feedback to learn about how we can improve. We're sorry to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you again for your feedback, we truly wish you the best of luck.

      Explore other reviews about Lumen

      5.0
      Nov 23, 2025
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

      Cons

      Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

      1
      avatar
      Lumen Response
      7mo
      Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
      3.0
      Jan 14, 2026
      Contract manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, Acceptable pay, and flexible with PTO. Worked Remotely without micromanagement...

      Cons

      Duties were not what I was told I would be doing. Workload continued to become more and more until eventually it was too much. I didn't feel like the workload was balanced between all teammates. Manager wasn't horrible, but he never took the time to listen quietly before making his remarks. He never took the time to conduct actual quarterly reviews for year end preformance time.... This was disappointing. No training whatsoever. Every single one of the employees does everything they possibly can to get out of doing work or answering any questions, no matter which department... Apparently, they do not offer any type of merit or COLO increases in pay either. When you get hired, the compensation seems acceptable for the work performed- until some time goes by and you are completely bogged down with everything, have little to no help, and no resources at all. Also, no phone or internet reimbursements either.

      1
      avatar
      Lumen Response
      5mo
      Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We know how important workload balance, communication, and compensation is, so we're sorry to hear that you faced challenges regarding these subjects. It's our priority to ensure that understanding, respecting, and collaborating with others toward a common goal is at the forefront. We're investing in helping our leaders grow so that we can all succeed together. We're happy to know that you valued our benefits, PTO, and flexible work environment. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for being part of the Lumen team, we wish you all the best with the next step in your career.
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