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      Lumen

      Engaged Employer

      Lumen reviews

      Best people - Competitive Pay - No Easy Button - Customer Success Professional Lumen Employee Review

      4.0
      Mar 10, 2022
      Customer success professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Telecom is an industry that will never go away. 2. I work with seriously amazing people. There are no easy jobs here. 3. Work life balance has high availability here, but it all depends on your ability to get stuff done. 4. I've had 3 pay promotions and 5 title promotions in 3 years. 5. We may be the result of M&A across western Telcos but our direction as Lumen is very far away from VOICE and NETWROK. Edge compute, Cyber Security, and tailored managed services is our key product set. Owning the assets these products run is what will make us leaders on wall street and main street.

      Cons

      1. We're working hard to wrap up our M&A activity. With that comes infinite changes to process, tools, and support. Feels like every day I have to re-learn how to get things done. 2. There are no easy jobs at Lumen. A lot of attrition but it is getting better. Not enough IT professionals in the world to support our operations so we do get talent from other industries who often dont stick around. There's no fix for this from my point of view. Maybe partnering with university systems to push more people towards an IT career - not sure.

      avatar
      Lumen Response
      3y
      Thank you for leaving us a review! We are glad you have found value in our strong compensation programs and our focus on work/life balance! Lumen has a history of growth through acquisitions and mergers, which enable us to meet evolving customer demands. Unfortunately, that sometimes means implementing changes to processes and tools to drive our continued transformation forward. We appreciate you taking the time to provide feedback and are glad to see you enjoying your Lumen experience!

      Explore other reviews about Lumen

      5.0
      Nov 23, 2025
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

      Cons

      Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

      1
      avatar
      Lumen Response
      7mo
      Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
      3.0
      Jan 14, 2026
      Contract manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, Acceptable pay, and flexible with PTO. Worked Remotely without micromanagement...

      Cons

      Duties were not what I was told I would be doing. Workload continued to become more and more until eventually it was too much. I didn't feel like the workload was balanced between all teammates. Manager wasn't horrible, but he never took the time to listen quietly before making his remarks. He never took the time to conduct actual quarterly reviews for year end preformance time.... This was disappointing. No training whatsoever. Every single one of the employees does everything they possibly can to get out of doing work or answering any questions, no matter which department... Apparently, they do not offer any type of merit or COLO increases in pay either. When you get hired, the compensation seems acceptable for the work performed- until some time goes by and you are completely bogged down with everything, have little to no help, and no resources at all. Also, no phone or internet reimbursements either.

      1
      avatar
      Lumen Response
      5mo
      Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We know how important workload balance, communication, and compensation is, so we're sorry to hear that you faced challenges regarding these subjects. It's our priority to ensure that understanding, respecting, and collaborating with others toward a common goal is at the forefront. We're investing in helping our leaders grow so that we can all succeed together. We're happy to know that you valued our benefits, PTO, and flexible work environment. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for being part of the Lumen team, we wish you all the best with the next step in your career.
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