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      Lumen

      Engaged Employer

      Lumen reviews

      Get in and get out - Customer Success Advocate Lumen Employee Review

      3.0
      May 6, 2023
      Customer success advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great exposure to the overall technology landscape - New Leadership is improving the culture - Tons of free resources to help you prep for countless certs. (CompTIA, Cisco, PMP, etc...) - Will also pay for your MBA

      Cons

      - Individual contributors are held to unrealistic expectations. - KPI overload. There were over 12 KPI's we were held to before I left - You will not get a raise unless you go to COE - Systems and processes are a mess - The divestitures cost Lumen their key differentiator, the size of their network compared to competitors. - From a product front, Lumen always seems to be one step behind - New installs are seldom on-time or billed correctly. Yes, it will take a month to correct

      avatar
      Lumen Response
      3y
      Thank you for taking the time to leave us a review. We are glad to see you recommend working for Lumen to others and are as excited as we are about the leadership changes and culture updates. We continue to work hard on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience and continue to meet our customers’ unique demands.

      Explore other reviews about Lumen

      5.0
      Nov 23, 2025
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

      Cons

      Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

      1
      avatar
      Lumen Response
      7mo
      Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
      3.0
      Jan 14, 2026
      Contract manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, Acceptable pay, and flexible with PTO. Worked Remotely without micromanagement...

      Cons

      Duties were not what I was told I would be doing. Workload continued to become more and more until eventually it was too much. I didn't feel like the workload was balanced between all teammates. Manager wasn't horrible, but he never took the time to listen quietly before making his remarks. He never took the time to conduct actual quarterly reviews for year end preformance time.... This was disappointing. No training whatsoever. Every single one of the employees does everything they possibly can to get out of doing work or answering any questions, no matter which department... Apparently, they do not offer any type of merit or COLO increases in pay either. When you get hired, the compensation seems acceptable for the work performed- until some time goes by and you are completely bogged down with everything, have little to no help, and no resources at all. Also, no phone or internet reimbursements either.

      1
      avatar
      Lumen Response
      5mo
      Thank you for leaving a thoughtful review about your time at Lumen. We want to hear from people like you to learn how we can do better. We know how important workload balance, communication, and compensation is, so we're sorry to hear that you faced challenges regarding these subjects. It's our priority to ensure that understanding, respecting, and collaborating with others toward a common goal is at the forefront. We're investing in helping our leaders grow so that we can all succeed together. We're happy to know that you valued our benefits, PTO, and flexible work environment. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for being part of the Lumen team, we wish you all the best with the next step in your career.
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