RTO has killed the culture - Anonymous employee Pacific Life Employee Review

Great work/life balance, competitive pay, and fantastic coworkers. A lot of folks have been with the company for 20+ years, which is a sign that PL is doing something right!

Can feel corporate and meeting-heavy, but that’s understandable for a company that’s been around 150+ yrs.

The people I worked with were genuinely great, and the benefits package is strong. The people I worked with were genuinely great, and the benefits package is strong. For those working on‑site, the free lunch is a nice perk that helps offset the four required in‑office days. The company also hosts a variety of engagement events, which can be fun, but are not a viable solution to the lack of engagement employees are feeling.

The organization operates in a near‑constant state of change, with decisions frequently reversed or reworked, creating ongoing instability. Accountability is inconsistent - management is rarely held to the same standards as the people doing the actual work - and recognition tends to favor officers while others are left managing the fallout. Impact isn’t recognized or rewarded, while tenure and internal politics often carry more weight than actual results. Leadership often only hears the feedback that aligns with their own views, so concerns are routinely overlooked. The push toward being “OnePL” and global doesn’t align with the requirement to be in the office four days a week. For U.S. employees collaborating with global teams (and vice versa), this often means extended workdays to accommodate time‑zone differences, adding to the strain. Employee feedback seldom reaches leadership, largely because there’s a belief that nothing is fundamentally wrong and that any negative sentiment is simply tied to the return‑to‑office mandate. As a result, concerns go unaddressed and the cycle continues, allowing leaders to maintain a positive image with the C‑suite rather than confronting real issues.