IT Applicants Beware - Senior Systems Engineer Pacific Life Employee Review

2.0
Aug 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent Pay Good Benefits Generous Severance Packages

Cons

Like a lot of companies doing well and flush with new tax cuts, they are using this windfall to find ways to reduce staff. Since COO take over of IT, they have started bringing in management types who share the "employees are a burden" mentality, and who conveniently work on the other side of the country so they don't have to deal with the staff they're dealing with. And now the company is in the beginning phase of outsourcing as many as possible (as most companies are bringing staff back in-house). I've never seen morale nose dive in a company like it has here in the last year or two. It's become an increasingly hostile environment. Staff has turned on each other and management and vice versa. Its sad to see management who at least acted like they cared about an employees future now ask, "How many do you need?," when asked to lay off people. Also sad to see are the obvious lies they throw at us ("We don't know whose job is affected," "This isn't about money"). Rumor is there are bonuses to be had for management in reducing staff. This would explain why all of this is being put in place so fast, while most projects of this size usually take years. And the jobs are being turned over to a company with proven security violations and staff that hate where they work. Engineers attitude toward the CIO (and the staff he's bringing in) is increasingly ugly, and he seems to feel the same way. He and his staff have no idea who the employees are or what they do. And in the year or so he's been here the only vision he's given is "outsourcing is the way to go." That's what he did at the last place he worked, and look how successful they are. Same with the new CISO they've brought in. His disdain for those who work for him is already legend in the hallways here. Since all of this has been announced, most staff have gone from, "I hope I don't lose my job," to "PLEASE lay me off".. And you'll see after the smoke has cleared who is the better manager.... Those who are supportive of their staff will see little reduction, while the weaker ones will give up as many staff as they can to placate their new bosses. All of this will also give them cover to get rid of the older staff members under the shroud of "agility." The rest of the company seem to have little to no idea what's going on (why would they start asking users what they would like from IT now). I can only imagine what will happen to all of these users who are used to white glove treatment now having to call people making low wages and no vested interest in how well the company does for help. Have fun..

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Pacific Life Response
6y
We do not take workforce reductions lightly. This decision was made after careful consideration about our business needs including the need to make sure that we are in the strongest position to serve our policyholders and partners. We have determined that partnering with quality service providers can help bring us external best practices, innovation, and efficiency. We are deeply committed to treating the impacted employees within our information technology teams with the utmost dignity and respect and to helping them during this transition. This includes offering severance packages, job placement support, and an extended transition time through the end of the year. We thank these team members for their contributions.

Explore other reviews about Pacific Life

5.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance, competitive pay, and fantastic coworkers. A lot of folks have been with the company for 20+ years, which is a sign that PL is doing something right!

Cons

Can feel corporate and meeting-heavy, but that’s understandable for a company that’s been around 150+ yrs.

avatar
Pacific Life Response
3mo
We appreciate you taking the time to share such thoughtful feedback. It’s great to hear that you value the work‑life balance, compensation, and collaboration with colleagues — especially alongside teammates who’ve built long careers here. Your comment about our long history and corporate structure is well taken, and we’re continuously working to balance strong governance with efficiency. Thank you for being part of life at Pacific Life.
1.0
Apr 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The people I worked with were genuinely great, and the benefits package is strong. The people I worked with were genuinely great, and the benefits package is strong. For those working on‑site, the free lunch is a nice perk that helps offset the four required in‑office days. The company also hosts a variety of engagement events, which can be fun, but are not a viable solution to the lack of engagement employees are feeling.

Cons

The organization operates in a near‑constant state of change, with decisions frequently reversed or reworked, creating ongoing instability. Accountability is inconsistent - management is rarely held to the same standards as the people doing the actual work - and recognition tends to favor officers while others are left managing the fallout. Impact isn’t recognized or rewarded, while tenure and internal politics often carry more weight than actual results. Leadership often only hears the feedback that aligns with their own views, so concerns are routinely overlooked. The push toward being “OnePL” and global doesn’t align with the requirement to be in the office four days a week. For U.S. employees collaborating with global teams (and vice versa), this often means extended workdays to accommodate time‑zone differences, adding to the strain. Employee feedback seldom reaches leadership, largely because there’s a belief that nothing is fundamentally wrong and that any negative sentiment is simply tied to the return‑to‑office mandate. As a result, concerns go unaddressed and the cycle continues, allowing leaders to maintain a positive image with the C‑suite rather than confronting real issues.

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