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Zoom Communications

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Zoom was great but lost its way - Account Executive Zoom Communications Employee Review

3.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a great culture back in 2020 even if it was. The opportunities were plenty and customers were in need of video competing obviously during Covid.

Cons

Horrible culture began when they change leadership in the ANZ region. They did not promote anyone internally and decided to bring in outside leadership which completely destroyed culture and it became a rotating door of people getting a job and then leaving not long after because they realise how horrible it was.... they decided to throw the cheque-book at people outside the business rather than offering people internally who had succeeded any chance of progression.

Explore other reviews about Zoom Communications

5.0
Jan 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Huge resurgence with Contact Center and Phone. Cleaning up here in 2025.

Cons

We were slow to market in healthcare AI

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Zoom Communications Response
5mo
Thank you for the positive feedback! It’s great to hear you’re seeing strong momentum with important product areas. Your input on go-to-market timing and removing roadblocks for the sales team is valuable, and continued focus on seller enablement and agility can help build on the success you’re seeing.
2.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is good, CEO is kind (but helpless)

Cons

Culture has become very toxic across the board since 2023. Management folks in CIO org threaten employees constantly saying they will be kicked out of the company and I have been told this too. I have been constantly and publicly yelled at by my management for no reason, folks in those meetings have watched it quietly and these meetings were recorded. Not sure if this happens to strong female leaders alone. But there is no option but to keep quiet and get picked as a target for Reduction in Workforce.

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